Canon Sued for Scanning Failure

Canon Sued for Scanning Failure

Canon Sued for Scanning Failure

Canon Sued for Scanning FailureAccording to businessinsider.com, a Queens man filed a class-action lawsuit against Canon, claiming some of the OEM’s all-in-One printers won’t scan documents unless they have ink cartridges installed.

“In truth, the all-in-One Printers do not scan or fax documents when the devices have low or empty ink cartridges,” said David Leacraft, the plaintiff, in a complaint in US District Court in the Eastern District of New York.

“Canon’s advertising claims are false, misleading, and reasonably likely to deceive the public,” Leacraft added.

“Plaintiff Leacraft would not have purchased the device or would not have paid as much for it had he known that he would have to maintain ink in the device in order to scan documents,” the complaint said.

Canon didn’t immediately respond to a request for comment.

It is said that the full list of plaintiffs is expected to be more than 100 consumers, seeking more than $5 million in total damages and costs.

Leacraft’s complaint collected similar gripes against the company from online forums, including Canon’s community forum. Since at least 2015, customers have been posting about not being able to use their scanners when their ink is low, the complaint said.

In one response, a Canon representative said “there is no workaround for this,” according to the complaint.

The lawsuit accused Canon of breach of express warranty, unjust enrichment, and several New York laws. Leacraft is represented by Mark S. Reich and Courtney E. Maccarone, attorneys with Levi & Korsinsky LLP.

Leacraft purchased a so-called “all-in-one device,” Canon PIXMA MG2522, from Walmart in March 2021.


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