Features

In depth information about trends and developments.
Xerox’s channel reinvention

Xerox’s Channel Reinvention: Can It Overcome Its Hardware Legacy?

Success will depend less on strategic intent than on execution.
Product Design & the Customer Experience

Product Design & the Customer Experience

Good packaging design communicates what the product is and why it’s worth buying without a single word of explanation needed.
Epson’s Move Beyond Printers Signals a Turning Point for the Aftermarket

Epson’s Move Beyond Printers Signals a Turning Point for the Aftermarket

If OEMs are preparing for a post-printer growth model, aftermarket companies must also ask what their own growth model will be.
Canon’s U.S. Remanufacturing Initiative and Industry Implications

Canon’s U.S. Remanufacturing Initiative and Industry Implications

This data-driven approach allows remanufacturing to operate as a predictable industrial process rather than a manual refurbishment activity.
The OE Channel Migration: From Hardware Transactions to Digital Transformation

The OE Channel Migration: From Hardware Transactions to Digital Transformation

The hardware has become the commodity, and the workflow is the new currency.
Global industry voices

Global Industry Voices on 2025 Trends and What Lies Ahead in 2026

To capture a range of global industry perspectives, we invited professionals from different regions to share their insights

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