IDC Predicts APeJ Print Services Market Will Exceed US$6 billion by 2017

IDC predicts print services in the Asia Pacific excluding Japan (APeJ) including Managed Print Services (MPS) and Basic Print Services (BPS), will exceed US$6 billion by 2017. Also, the customer segment and revenue growth in the market will continue to expand in 2014.
According to IDC’s report, Australia, with more than a 30% share in the APeJ, is the most mature market. Financial Services and Manufacturing, comprising about 47% market share, are the leading vertical markets.

IDC finds that two main segments driving MPS will be the very large (1000+) and large (500-999) businesses with about 48% market share and the medium business market with 33% market share. Meanwhile, the medium business market will be challenged by extensive customer coverage and low ROI (Return on Investment). IDC suggests that channel partners, including resellers, system integrators and vertical influencers should reach the organizations in this market and gain more MPS/BPS business.

Analysts noted that vendors, shifting from hardware to service, have grasped the opportunity with multiyear business contracts and customer benefits for cost savings. Vendors will use MPS to further transform themselves to certain segments, such as digital capture, workflows, cloud integration and mobile printing enablement. IDC adds, “Vendors must promote their capabilities and continue to develop software/solution offerings with high service level.”

Jessie Lee, Research Manager for IPDS Research at IDC Asia/Pacific, says, “IDC sees fundamental transformation taking place from both vendors’ offerings and customer expectations in the MPS market. In 2014, both quality (securing renewal and developing best practice) and penetration (channel program and developing new logos) will have significant impact on the MPS market, based on the maturity of vendors and the country.”