HP Strikes Back to Consumer Advocacy Group

HP has officially responded to the announcement of investigating whether HP’s firmware update has breached Australian Consumer Law by Choice, an Australian consumer advocacy group.

As reported by Sydney Morning Herald, Choice is assessing whether HP has misled or deceived their customers under section 18 of the Australian Consumer Law.

According to iTWire, Choice has reported many HP printers using third-party ink cartridges displayed error messages after a firmware update was issued by the company. Choice doubts that HP is restricting customers to exclusively buy the company’s expensive ink.

The OEM asserts in a statement, “HP does not prevent customers from printing with refilled or remanufactured ink cartridges using an Original HP security chip. The updated firmware relies on HP’s dynamic security technology; because of the nature of security, we are not prepared to provide information on how it works.”

“HP updates are intended to improve user experience, fix bugs and strengthen security. In fact, we have security features designed to protect HP’s intellectual property contained in Original HP chips. Notifications and updates that populate are never intended to impact remanufactured cartridges that were originally genuine and/or that use Original HP chips.”

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