Clover Imaging Group Deepens Dealer Service

Clover Imaging Group (CIG) has launched a program to provide dealers with a complete solution for customer support, printer repair service dispatch, and certified training services.

All these value-added services can be accessed at its TechLink 2.0 platform. The goal of the program is to offer dealers the support they need to provide faster response times to product and hardware related issues.

According to Clover, they offer the industry’s most respected and comprehensive line of training programs, technical support as well as in-field services, both onsite and online. In addition to customized call-in services and certified printer training programs, CIG offers on-the-go troubleshooting via live chat services. There is also a dedicated online support system, cartridge-support.com, which offers video tutorials, answers to FAQs, and is accessible 24/7.

“Customer service is a key differentiator for all companies, and quick response times are a major priority,” said Luke Goldberg (pictured), EVP Global Sales and Marketing for Clover Imaging Group. “By providing value-added services such as custom help desks, live chat, national service dispatch, and certified training programs, we can help our dealers to manage national accounts outside of their service areas while also expanding their SLAs with our complete service offering.”

For more insight into TechLink 2.0, watch the video here http://bit.ly/TLoverview or read more about it at cloverimaging.com/tloverview.

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