Xerox Awarded Five Year Tolling and Customer Service Contract with Texas Department of Transportation

The Texas Department of Transportation has selected Xerox to provide customer service and toll operations to the state of Texas over the next five years in a contract worth approximately $100 million.

Xerox will establish a new customer service operation in Austin, Texas to process a growing base of more than 8 million monthly toll transactions while managing over 750,000 accounts. Customer service center operations include transaction processing, license plate image review, invoicing, collections, transponder sales and management.

Xerox will also assume responsibility for the physical maintenance of the toll plaza buildings and continuing the Courtesy Patrol on the TxDOT toll roads in Austin to provide roadway assistance.

“Texas’ growing population will benefit from a streamlined service center to manage all customer interactions,” said David Amoriell, vice president and chief operating officer, Government and Transportation Sector, Xerox. “We are working closely with the Texas Department of Transportation to ensure efficient and accurate transaction processing while providing a safe and pleasant trip for drivers.”

The establishment of new toll operations will not change existing customer contact or payment information, as the TxTag Customer Service Center, payment address and phone contacts will all operate as they have in the past.