IDC Published a Print and Document Management Maturity Model

In an ongoing attempt to increase operational efficiencies, reduce costs, and boost revenue, organizations of all sizes are looking to develop or acquire improved competencies in print and electronic document infrastructure and workflows. But, despite some good intentions, implementation has fallen short as only a small percentage of outsourced managed print services (MPS) contracts are performing at optimal levels. To help organizations address these challenges and meet their business growth objectives, International Data Corporation (IDC) has published a Print and Document Management (PDM) Maturity Model that provides a framework to support organizations that seek to optimize their imaging and printing infrastructure and document-intensive business processes.

IDC’s Print and Document Management maturity model enables an organization to:

•Assess its print and document management maturity

•Uncover maturity gaps across business units

•Use the baseline to define short- and long-term goals and plan for improvements

•Prioritize managed print and document service engagements and/or print and document management technology, staffing, and other related investment decisions

•Evaluate managed print and document services providers and offerings

IDC’s recently published study, IDC Maturity Model: Print and Document Management (IDC #241441), describes the IDC PDM Maturity Model framework, identifying the stages, critical measures, outcomes, and actions required for companies to effectively develop print and document competency and reap its cost savings, productivity, and efficiency benefits. IDC’s Print and Document Management Maturity Model is a framework of five stages (ad hoc, opportunistic, repeatable, managed, and optimized), critical measures (intent, technology, people, and process), outcomes, and actions required for organizations to effectively advance along the successive stages of print and document management proficiency.

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