HPs Dirty Tricks During Coronavirus Shutdown
Messages have gone out to distributors of HP products in the UK that HP has conducted a firmware update on some of its popular inkjet printers.
And it appears to be happening in America too.
The firmware update, if accepted by end-users, will immediately lock consumers out from having a choice when it comes to the ink they purchase and use in their printers.
The products affected are HP953XL and HP903XL inkjet cartridges.
Retailers in the UK are being told to encourage their customers to accept the update. The notices going out clearly state, that once the update has been done, “current versions WILL NOT WORK.”
It’s advised the new firmware numbers that will cause products not to work are HP 953: 2006BR/A and HP 903: 2006BR.
“This is a low blow, particularly now when social distancing measures are being enforced and many office workers are working from home,” says Darren Turner from My Total Office Solutions in Rossendale, north-western England. “Many consumers are going to find their printers will just not work.”
Turner also explains that consumers are being forced into having to use the OEM product. “This is not right. It’s simply not fair on consumers or for us who provide a competitively-based quality product and service. HP is using the coronavirus outbreak to lock out small business from selling alternative product.”
And HP’s firmware update lockout strategy is happening in the USA too. The founding CEO of the largest online site for aftermarket print supplies in the world has added his concerns.
“We are seeing the same thing here in the US,” says Aaron Leon. “I think it is deplorable that HP is doing this right now while millions of children are doing school work from home. If they were using aftermarket cartridges in their printers, they now can’t print out their work.”