Xerox Releases Patches to Address Scanner Problem

Xerox has released certain software patches to address the scanning error identified in some of its multi-function printers (MFPs). Those MFPs may alter figures in scanned documents. But Xerox says the problem only exists if people reset its machines’ default settings.

The newly-released patches will work for the Xerox ConnectKey family (ColorQube 8700/8900, WorkCentre 58xx, WorkCentre 7220/7225, WorkCentre 78xx, WorkCentre 75xx, WorkCentre 57xx and ColorQube 93xx MFPs. The second wave of software patches for the rest of affected products is scheduled to be released during the week of August 26.

According to Rick Dastin, President, Office and Solutions Business Group at Xerox, “We have confirmed that errors can occur under a set of limited conditions when scanning stress documents to PDF—which can include very small font sizes, stray pixels and be difficult to read. Given this finding, however uncommon, we have developed this patch which eliminates that possibility.”

Dastin claims Xerox has conducted extensive testing “both in our labs and in the field” to ensure a quality result and an easy installation.

Xerox also assures customers that products sold in Japan, China, Asia Pacific and Oceania are not affected by this scanning problem as are products in the USA and Europe.

To download the software patches, please go to:

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