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HP to Face Class Action for Pushing Software Update

HP to Face Class Action for Pushing Software Update

HP to Face Class Action for Pushing Software UpdateA class-action lawsuit can mostly go ahead, regarding HP’s pushing a software update to its printers which made other brands’ ink cartridges incompatible, according to topclassactions.com.

A California federal judge ruled on October 15 that most of the class action allegations filed by printer owners against HP, Inc. could go ahead, throwing out only three of the claims.

The claims against HP were first filed in December 2020. The plaintiffs allege that HP transmitted firmware updates without authorization to HP printers through the Internet, with the first update pushed around November 2020.

These firmware updates allegedly act like malware, “adding, deleting or altering code, diminishing the capabilities of HP printers, and rendering the competitors’ supply cartridges incompatible with HP printers,” the plaintiffs said.

The class-action lawsuit said the company told them that HP printers have a “supply problem,” when HP had in fact intentionally caused the issue by sending the “malware” to render third-party ink cartridges incompatible with HP products.

“Plaintiffs allege that as a result of this malware, HP printer owners are either forced to buy HP cartridges or they cannot use their printers until third parties can develop workarounds in their products,” the lawsuit states.

They also allege HP used this firmware update process to conceal the fact it is actually collecting data on whether consumers are using HP or its competitors’ cartridges without their consent.

The lawsuit is looking to represent anyone nationwide who had a HP Color LaserJet Pro M254, HP Color LaserJet Pro MFP M280, HP Color LaserJet Pro MFP M281, or any other model affected by HP malware transmissions.

The plaintiffs are Mobile Emergency Housing Corp., Performance Automotive & Tire Center and David Justin Lynch’s.

The plaintiffs are suing under the Computer Fraud and Abuse Act (CFAA), the California Comprehensive Computer Data Access and Fraud Act (CDAFA), California False Advertising Law, California Unfair Competition Law and California Consumers Legal Remedies Act.

The order filed October 15 allowed most of the claims to go ahead, apart from allegations regarding one section of CFAA, trespass to chattels and one claim based on one part of CDAFA.

The news comes as HP faces another class-action lawsuit, with a consumer alleging that he and others with an HP “Instant Ink” subscription are experiencing faulty, error-prone cartridges.

The plaintiffs are represented by Mark L. Javitch of Javitch Law Office and Thomas A. Zimmerman Jr. of Zimmerman Law Offices PC.

The HP Software Update Ink Cartridge Class Action Lawsuit is Mobile Emergency Housing Corp. et al. v. HP Inc., Case No. 5:20-cv-09157, in the U.S. District Court for the Northern District of California.



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1 reply
  1. gina
    gina says:

    I will never own another HP product due to HP’s ink policy and their error practice concerning voiding HP ink cartridges from printing or any after market replacements. When buying new HP cartridges there is a built in expiration date that the printer will detect and give a printing error and refuse to print even when there is no expiration date listed on the package so the customer knows the ink is about to expire. Totally a fraudulent practice.


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