HP Responds to Printer Firmware Upgrade Crisis

Thousands of consumers have complained to their suppliers that the Aftermarket cartridges they are using in their HP printers are no longer working. It appears that a firmware upgrade, sent through networked printers has caused the problem.

HP has responded to RT Media’s question about the problem.  It appears that Aftermarket chips used in the remanufacturing process, will be impacted. Remanufactured cartridges that continue to use the original HP chip may not work.

RT Media agreed to publish the statement in whole, as supplied by HP:

“HP is constantly improving security for its products and customers. Beginning in late 2015, HP implemented updates to the security chip in HP OfficeJet, OfficeJet Pro and OfficeJet Pro X printers that maintains secure communications between the cartridge and the printer.

“The purpose of this update is to protect HP’s innovations and intellectual property.

“These printers will continue to work with refilled or remanufactured cartridges with an Original HP security chip.  Other cartridges may not function.  In many cases this functionality was installed in the HP printer and in some cases it has been implemented as part of an update to the printer’s firmware.”

You’re Welcome to Contact Us!
You can provide opinions and comments on this story!
Or you can send us your own story!
Please contact us, via editor@RTMWorld.com