According to OPI, eBay is offering its customers a guaranteed free, three-day delivery in the US. Walmart, Target, and Amazon are already promising quick delivery times, so many believe the quick, free delivery could hurt department stores more.
OPI says “retailer eBay has declared war on its rivals after launching guaranteed free three-day delivery in the US.”
“eBay will guarantee three-day delivery on more than 20 million items to satisfy customer demand.”
eBay said, “Today’s shoppers expect fast delivery and want to know exactly when their purchases will arrive.” eBay is also promising customers a reimbursement or vouchers if their parcel is delivered late.
Walmart, Target, and Amazon are already promising quick delivery times. However, OPI says, “It’s eBay’s department store rivals that are expected to suffer the most.” Speaking to CNBC, eBay CEO Devin Wenig warned that the changes to the industry are going to hit retailers hard. He believes the restructuring of the industry will happen much faster than most people think. He went on to predict, “I’m not sure all the retailers are going to even make it in a healthy economy to this holiday season.”