CIG Launches Customer Training Support

Clover Services Group has announced the release of its latest training service product. The new addition to their TechLink training service helps their customer’s technical support staff to identify and rectify common problems associated with printer, copier, and toner-related problems reducing the number of technician dispatches for commonly experienced and easily solved problems that can be handled with the customer over the phone.

It is estimated that almost one-quarter of tech-related problems in a company occur due to problems with a printer, copier, or their accessories. “These problems often result in calls for tech support dispatch that can take up to three hours or longer to arrive. In many cases, the technicians arrive to service printers for such things as paper jams or simple maintenance issues,” said Chris Sinibaldi SVP TechLink Service and Training.