51% Organizations Plan to Increase Spending on MPS

UK-based research group Quocirca releases a report addressing the Managed Print Services Landscape of 2015. The results show that the managed print services market continues to grow as enterprises strive to lower print costs and achieve greater business efficiency.

According to the research data, 51% organizations, either already using or planning to use MPS, plan to increase spending on MPS over the next year. The researcher believes broader workflow solutions are a significant differentiator for MPS while service delivery remains a key MPS market driver.

Quocirca also saw organizations have been using MPS for 3 years with an average of 23 locations and 6 countries covered by an MPS contract. 64% are in the second phase of their engagements, having optimized their fleet and now implementing document workflow tools. 70% operate a multivendor fleet managed by a single MPS provider, but almost 80% said they want to consolidate on a single brand.

Plus, operating a standardized fleet offers a range of efficiency benefits for both IT management and end-users. 90% of the respondents use a fully outsourced service while 68% take a comprehensive approach. The former are satisfied or very satisfied with the management and performance of their print infrastructure. While organizations using MPS reported an average saving of 26% printing cost, those using a fully outsourced approach saw the highest savings. 40% of those using a fully outsourced approach registered savings of over 30% while the percentage of savings for those using a hybrid approach is 24%.

The researcher found security and cost are top drivers for MPS. 75% respondents indicated that security was an important or very important driver (average score of 4.01 out of 5). Document security was rated the highest by professional service and financial sector respondents with government. Cost also remains a top driver, particularly for organizations with more than 3,000 employees and those in the professional services. MPS is closing the print security gap, so 65% revealed their organizations plan to increase expenditure in IT security.

In terms of OEM performance, Xerox is still leading the contested MPS market, with its margin boosted by its breadth of capabilities across office and enterprise printing. Other market leaders include HP, Ricoh, Lexmark and Canon. Lexmark showed the strongest growth and continued investment in both its MPS and ECM portfolio. Quocirca believes continued investment upon predictive analytics and a focus on consistent delivery through integrated back-end platforms is what sets the leading providers apart. Mature offerings and enhanced workflow solutions portfolio are the ways to win.

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