LD Products Voted Platinum Retailer for 14th Year

LD Products Voted Platinum Retailer for 14th Year

LD Products’ Founding CEO Aaron Leon

The largest online retailer of printer supplies in the world has earned the Bizrate Circle of Excellence Platinum Award, again.

California-based LD Products has won the same platinum award for 14 years in a row, placing it in the top five retailers. The Bizrate Insights “Circle of Excellence Award” is a distinction earned by retailers who go above and beyond to provide exceptional online services and experiences.

LD Products founding CEO, Aaron Leon (pictured) says he takes great pride in winning this award. “The fact that it is decided through tens of thousands of customer reviews throughout the year keeps us on our toes,” he told RT Media.

“We’ve always been a customer-first company and winning the Platinum level consistently over the last 14 years shows we are evolving and staying ahead of customer expectations for exemplary service and support.”

LD Products 2019 Bizrate scores are as follows:

• Overall Satisfaction Rating: 9.3/10
• Would Shop Here Again: 9.4/10
• Likelihood To Recommend: 9.3/10
• Product selection: 9.4/10
• Ease of search: 9.3/10
• Clarity of product information: 9.4/10
• Check-out: 9.4/10
• Order tracking: 9.3/10
• Product met expectations: 9.3/10
• Customer support: 9.2/10
• Timely delivery: 9.4/10

Bizrate, a division of Meredith Corporation, is a leading online provider of post-purchase customer satisfaction surveys, collecting essential feedback from thousands of verified customers from some of the top retail brands.

This award is uniquely based on customer feedback from only verified online buyers. All winners received top satisfaction scores across key metrics throughout the calendar year. The award period for the 2019 Circle of Excellence covered the period January 1, 2019, through December 31, 2019.

There were 62 retailers that were given a “Circle of Excellence” award and a further 38 achieved the higher platinum status. Each achieved customer rating scores significantly higher than the network average across all key satisfaction indicators.

Bizrate Insights has been awarding the Bizrate Insights Circle of Excellence Award for the past 20 years. “Out of the more than 3,500 retailers in our network, our 2019 Bizrate Insights Circle of Excellence winners represent the top tier in customer satisfaction. Platinum level winners, not only met these criteria but also received among the highest scores across all eight key satisfaction indicators.”

The indicators include overall satisfaction, product selection, ease of finding, and checkout satisfaction. Other indicators are the likelihood of buying again, the product met expectations, on-time delivery and satisfaction with customer support.

Related:

• Canon Ends Patent Fight with LD Products
• LD Products Responds to Canon’s Infringement Suit
• Aftermarket Scores Another Win – Canon loses: zero degrees is not an angle

Comment:

What is your opinion on this news, “LD Products Voted Platinum Retailer for 14th Year”? Please add your comments below, or join the conversation on LinkedIn.