Ricoh Accelerates Digital Services Transformation
Ricoh USA, Inc. took one major step towards its digital services transformation journey.
The company has launched a Digital Services Center, which is designed to embrace the increasing demand for digital products or services with four strategic pillars that grow from Ideate to Operate and Support.
According to Ricoh, the four strategic pillars include Portfolio Strategy and Incubation, Portfolio Management and Governance, Portfolio Solution Development, and Portfolio Solution Management and Service Transition.
Ricoh claims that it will transform Ricoh’s obsession with customer success into an incubation hub that aligns resources and prioritizes new solution development based on customer need. It will provide a centralized structure for the incubation, management, development and operationalization of Ricoh’s Digital Services strategy, portfolio and roadmap, aimed to help ensure agility and efficiency for innovation.
The center is led by services expert Bob Lamendola, Senior Vice President, Technology and Head of Digital Services Center. Ricoh claims that this team will build services that add to the print experience and continue to leverage the company’s 80+ years of innovation to help organizations simplify complexities, overcome obstacles and uncover hidden opportunities.
“Information is moving faster than ever, and that’s not bound to change. Whether the information is shared via a cloud-based workflow, or a printed document, organizations need a partner they can trust to innovate, secure, support and deliver. Ricoh is that partner,” said Lamendola.
“Our Digital Services Center is built on Ricoh’s culture of excellence and our deep understanding that information management can and should be applied in different ways across digital workplaces. Our team will centralize what was previously happening across our organization to build a funnel through which agility and efficiency can be applied to innovation development – with an end goal of supporting our customers and partners, and empowering them to focus on moving their businesses forward,” Lamendola added.
The launch of this new Center comes quickly on the heels of the appointment of its new President and CEO of North America, Carsten Bruhn. Upon joining the Ricoh North America team, Bruhn committed to defining a clear and ambitious vision for Ricoh, its customers, partners and employees. The Center is a key attribute of that commitment and his forthcoming business strategy.
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