Four OEMs Named as Managed Services Winners

Four OEMs Named as Managed Services Winners

The four winners of Keypoint Intelligence’s PaceSetter Awards for managed services are HP, Xerox, Ricoh and Konica Minolta.

The independent evaluator of document imaging hardware, software, and services announced the winners in three categories in its 2020-21 Buyers Lab (BLI) PaceSetter awards.

Based on exhaustive questionnaires, in-depth interviews, and a proprietary rating scale, Buyers Lab PaceSetter awards recognize document imaging OEMs that have shown market leadership in a variety of categories, including with technologies, services, and key vertical markets. This year’s results were based upon research conducted in the North American market which examined which printer OEMs that have the best-managed services offerings in the three areas evaluated.

The winners in each of the three categories for 2020–2021 are:

• BLI PaceSetter 2020–2021 in Managed Print Services:
  • HP Inc.
  • Xerox Corporation
• BLI PaceSetter 2020–2021 in Business Process Services
  • Ricoh USA, Inc.
  • Xerox Corporation
• BLI PaceSetter 2020–2021 in Managed IT Services
  • Konica Minolta Business Solutions USA Inc.

To determine the vendors that lead the market in each category, Keypoint Intelligence invited the leading document imaging OEMs to participate in an in-depth study that covered a portfolio of offerings, primary differentiators, go-to-market strategy, ability to accommodate remote employees, and much more. Keypoint Intelligence analysts then applied a proprietary scoring rubric to determine the winners.

“Managed services are playing an increasingly important role for office equipment manufacturers and their channel partners,” said Jamie Bsales (pictured), Director of Smart Workplace & Security Analysis at Keypoint Intelligence.

“In addition to better-addressing customer needs and helping solve their pain points, a broad portfolio of services can convert a ‘transactional’ customer into a ‘relational’ one, which opens the door for ongoing sales in all areas a vendor offers.”

HP Offers a Complete MPS Program to All Channels It Serves

HP stood out for its broad, complete MPS program offerings available to all channels HP serves. The company has also developed many MPS platform tools. For example, HP Smart Device Services supports a range of remote capabilities, including enhanced diagnostics, predictive capabilities, and proactive resolution of issues. And HP’s Unique JetAdvantage Security Manager service, available as an adjunct to its MPS program, delivers the ability to remotely set, manage, monitor, and auto-remediate security-oriented settings on supported HP devices.

Konica Minolta IT Services Span a Range of Markets and Capabilities

Thanks to its All Covered division, Konica Minolta provides dozens of managed IT services in-house for clients, including PC/server and network infrastructure provisioning and deployment, ongoing infrastructure management, helpdesk outsourcing, remote IT support, and security and compliance assessment/remediation. Services are available for customers of all sizes, not just large enterprises, and strategic acquisitions have garnered the company IT expertise specific to key vertical markets such as education, healthcare, and legal.

Ricoh Embraces a Holistic Approach to Business Process Services

With its Intelligent Business Platform (IBP), Ricoh provides a holistic approach to BPS. This evolving library of services focuses on workflow and process automation, document digitization, intelligent capture, and more. Ricoh constantly refines these offerings and creates new ones. And since IBP is cloud-based, customers get instant access to these enhanced or new services as they are available—no need to constantly install or update software.

Xerox Excels in MPS and BPS

In the MPS portion of the study, Xerox was recognized for its dedication to helping organizations of any size optimize their print and document infrastructure, while also enabling digital transformation through both its direct salesforce and channel partners. On the BPS front, Xerox stood out thanks to it Intelligent Workplace Services portfolio, plus a range of digital services that leverage its software capabilities in workflow automation, personalization and communication software, content management solutions, and digitization services.

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Related:

• Epson Takes Its Pick of the Awards in 2020
• New CEO at Keypoint Intelligence

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