Former Detective Helps Confiscate Fake HP Cartridges
Glenn Jones (pictured), the head of HP’s Global Anti-Counterfeiting and Fraud (ACF) team, claims 4.5 million fraudulent print products, parts, and components including large numbers of ink and toner cartridges have been seized.
This followed raids across Europe, the Middle East and Africa, Asia-Pacific and the Americas between November 2019 and October 2020.
Jones was a former officer in the UK for investigations into serious organised crime including drug and human trafficking, armed robbery, money laundering and counter-terrorism. He became the Global Anti-Counterfeit Specialised Investigations Manager for Hewlett-Packard in November 2011 and then became Head of HP Inc Global Anti-Counterfeit Program in January 2017.
Jones said that during the global pandemic that caused government shutdowns, labor shortages and changes in custom control priorities, criminal networks had adjusted their strategies to take advantage of the evolving landscape.
In the year to October 2020, Jones said the ACF successfully seized one million illegitimate print supplies and delisted over 135,000 online offers in Europe, the Middle East and Africa. It also stopped the potential sale of 54,000 counterfeit toner and ink cartridges in Nigeria, the largest seizure in EMEA in 2020.
Toner cartridges continued to be the highest counterfeit item, accounting for over 75 per cent of seizures.
At the same time, e-commerce has become intensely exploited as consumers and businesses turn to online shopping. “The ACF team had to quickly adapt to find new ways to protect HPs customers from these illicit e-traders,” said Jones who reported the ACF oversaw 224,000 de-listings of counterfeit cartridges from online marketplaces.
“With continued investment into online monitoring tools, the utilisation of big data in discovering fakes and improvements in our track and trace technology, HP has continued to find new methods to protect its customers,” Jones said. He added that as pandemic restrictions are lifted and employees return to the office, IT decision-makers must remain vigilant and wary of cheap office products flooding the market that could be fakes.
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